Returning an Item
Every item that is sold is carefully inspected before it is dispatched from the warehouse. However, if you are not satisfied with the goods you’ve received, you must inform us within 14 days of receipt of the goods. All products that are returned must be carefully repackaged in their original packing. The goods that are being returned must reach us within 30 days and in a saleable condition. Barker and Hodkinson cannot be liable for damages to products damaged in transit back to us. We recommend sending items using services that provide proof of delivery and insurance. Returned goods will be subject to a 20% handling charge. Bespoke products cannot be returned or refunded. If we are notified after 14 days that you wish to return an item, delivery costs cannot be refunded.
We will exchange items that are faulty or items that have been supplied incorrectly if we are notified within 30 days. This is subject to our Terms and Conditions.
All returned items must have a Returns Reference Number that is provided upon request. Please call us on +44 1434607369, stating the reason for your return, to get your Returns Reference Number.
Refunds
Refunds for goods that are returned in a saleable condition will be made within 5 days of the goods being returned to Barker and Hodkinson. The refunded amount will be paid back via bank transfer.
If the goods are returned in condition that is deemed not saleable, there will be no refund. If you wish to return items, you must cover the cost of shipping the goods back to Barker and Hodkinson. Barker and Hodkinson is not held responsible for any damages that may occur during the return process. To prevent damages from occurring, we recommend that all items are sent recorded delivery and items of high value are insured.
Every tile is hand made. It’s important to remember that a slight variation in style and colour is an inherent characteristic of these types of tiles. The product will be similar but not exactly as represented in the photo on the website due to the nature of drawing and painting.
Once tiles have been fixed, no returns or refunds are available. Please refer to our Terms and Conditions for more information.
Contact us at info@barkerandhodkinson.co.uk for questions related to refunds and returns.